📄 Privacy Policy – GramyaKart

1. Information We Collect

We collect the following types of information:

1.1 Personal Information (Provided by You)

When you create an account or use the Platform, we may collect:

• Name
• Phone number
• Delivery address
• Email (optional)
• Store details (if you are a store owner)
• Delivery agent details (if you are an agent)

1.2 Usage Information

We collect information about how you use the Platform:

• Pages visited
• Time and duration of use
• Features accessed
• Interactions with the app

1.3 Location Information

To show nearby stores and deliver efficiently:

• Approximate or precise location (with your permission)
• Manually entered addresses

1.4 Device Information

To improve performance and security:

• Device type (Android/iOS/Browser)
• IP address
• Browser type and version
• Operating system

1.5 Cookies & Tracking

We use cookies and similar technologies to:

• Maintain your session
• Improve site performance
• Provide personalized experience

You can disable cookies in your browser, but some features may not work.

2. How We Use Your Information

We use your information for the following purposes:

✔ 2.1 To Provide Core Services

• Process and deliver orders
• Show local stores near you
• Manage your account
• Provide subscriptions and delivery slots

✔ 2.2 To Communicate With You

• Order updates
• Delivery notifications
• Support messages
• Important service announcements

✔ 2.3 To Improve Our Platform

• Analyze usage patterns
• Enhance app performance
• Fix bugs and improve UI/UX

✔ 2.4 To Support Stores

For store owners, we may use store data to:

• Display product listings
• Manage inventory
• Track orders
• Provide analytics (if applicable)

✔ 2.5 For Safety & Security

• Fraud detection
• Prevent abuse or misuse
• Account verification

GramyaKart does not sell your personal data.

3. How We Share Your Information

We may share your information only in the following cases:

✔ 3.1 With Stores

To fulfill your order, we share:

• Your name
• Phone number
• Delivery address
• Ordered items

✔ 3.2 With Delivery Agents

To deliver your order, we share:

• Your name
• Phone number
• Address
• Directions

✔ 3.3 With Service Providers

Examples:

• SMS/WhatsApp providers (order notifications)
• Cloud hosting (AWS)
• Analytics tools

These providers follow strict confidentiality rules.

✔ 3.4 Legal Compliance

We may disclose information if required by:

• Law enforcement
• Court orders
• Government authorities

We do not sell, rent, or trade your personal data.

4. Data Security

We take security seriously and use:

• Encrypted connections (HTTPS)
• Secure access controls
• AWS cloud infrastructure
• Regular monitoring

However, no system is 100% secure. You use the Platform at your own risk.

5. Your Rights & Choices

Depending on local laws, you may:

✔ 5.1 Access Your Data

Request a copy of your personal information.

✔ 5.2 Update Your Information

Edit your name, address, and preferences.

✔ 5.3 Delete Your Account

Request complete deletion of your data.

✔ 5.4 Opt-Out of Communications

Unsubscribe from SMS/WhatsApp marketing messages.

To exercise your rights, contact us (details below).

6. Retention of Data

We keep your information only as long as needed:

• Active user accounts
• Pending orders
• Legal or business requirements

If you delete your account, we remove your personal data except where legally required to retain records.

7. Children's Privacy

GramyaKart does not knowingly collect information from children under 18 years. If we discover such data, we will delete it promptly.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new "Last Updated" date.

Continued use of GramyaKart means you accept the updated policy.

10. Contact Us

For questions, concerns, or data requests:

• 📧 Email: privacy@gramyakart.com
• 📱 WhatsApp: +91 XXXXX XXXXX
• 🌐 Website: www.gramyakart.com